Last Updated: 27th October 2025
Welcome to Integrity Plumbing & Heating ("we", "us", "our"). We are committed to protecting your personal data and respecting your privacy. This privacy policy explains how we collect, use, store, and protect your information when you use our website or services.
Company Details:
We are specialists in air source heat pump installation and servicing throughout Barnstaple and North Devon.
Your Rights: This policy explains your rights regarding your personal data, including your right to access, correct, delete, or restrict the use of your information.
We may collect and process the following types of personal data about you:
We use your personal data for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Responding to enquiries and providing quotations | Legitimate interests / Contract performance |
| Scheduling and performing installation or service work | Contract performance |
| Processing payments and invoicing | Contract performance |
| Providing customer support and aftercare | Contract performance / Legitimate interests |
| Sending service reminders and warranty information | Legitimate interests |
| Marketing communications (with consent) | Consent |
| Improving our website and services | Legitimate interests |
| Complying with legal obligations | Legal obligation |
| Fraud prevention and security | Legitimate interests |
We will only send you marketing communications if you have given us consent or where we have a legitimate interest to do so. You can opt out of marketing communications at any time by:
We do not sell your personal data to third parties. We may share your information with the following categories of recipients:
We may disclose your personal information if required by law or if we believe such action is necessary to:
Data Protection: All third parties we work with are required to maintain the security and confidentiality of your personal data in accordance with UK GDPR and Data Protection Act 2018.
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or misuse.
In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify the Information Commissioner's Office (ICO) within 72 hours and inform you without undue delay.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.
| Data Type | Retention Period |
|---|---|
| Enquiry data (no quote provided) | 12 months |
| Quote data (not accepted) | 24 months |
| Customer contract and installation records | 7 years (for legal and warranty purposes) |
| Financial records and invoices | 7 years (HMRC requirements) |
| MCS certification records | 10 years (certification requirements) |
| Marketing consent records | Until consent is withdrawn |
| Website analytics data | 26 months (Google Analytics default) |
After the retention period expires, we will securely delete or anonymise your personal data.
Under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, you have the following rights:
You have the right to request a copy of the personal data we hold about you. This is known as a "Subject Access Request" (SAR).
You can ask us to correct any inaccurate or incomplete personal data we hold about you.
You can request deletion of your personal data in certain circumstances, such as:
You can ask us to restrict the processing of your personal data in certain circumstances.
You have the right to receive your personal data in a structured, commonly used, machine-readable format and transmit it to another organisation.
You have the right to object to processing based on legitimate interests or for direct marketing purposes.
We do not use automated decision-making or profiling. All quotations and decisions are made by our team.
How to Exercise Your Rights: To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within one month.
Our website uses cookies to improve your browsing experience and analyse website traffic.
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and improve functionality.
You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect website functionality. For more information, visit www.allaboutcookies.org.
We may use third-party services that set cookies, including:
Our website may contain links to third-party websites, including:
We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing any personal information.
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
Your personal data is primarily stored and processed within the United Kingdom. However, some of our service providers (such as website hosting or email services) may process data outside the UK.
Where data is transferred internationally, we ensure appropriate safeguards are in place, including:
We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.
When we make significant changes, we will:
We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have concerns about how we handle your personal data, please contact us first using the details below. We will investigate and respond to your complaint.
If you are not satisfied with our response, you have the right to lodge a complaint with the UK's supervisory authority:
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk
If you have any questions about this privacy policy or how we handle your personal data, please contact us:
Contact Name: Dean
Address: 31 Elmlea Avenue, Fremington, Barnstaple, Devon, EX31 3DF, United Kingdom
Telephone: 07830 126923
Email: dean@integrityplumbing.co.uk
Website: www.integrityplumbing.co.uk
Business Hours: Monday-Friday: 8am-6pm | Saturday: 9am-4pm
We aim to respond to all enquiries within 48 hours.
Your Consent: By using our website or services, you acknowledge that you have read and understood this privacy policy. If you contact us via our website forms, you consent to the collection and processing of your personal data as described in this policy.